Privacy Policy

Last updated: March 15, 2025

Introduction

zareveloolora respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data when you use our expense categorization services. We operate under Australian privacy laws and regulations, ensuring your information receives comprehensive protection.

By using our services, you agree to the collection and use of information as described in this policy. We've designed this document to be clear and comprehensive, helping you understand exactly what happens with your data.

Information We Collect

Personal Information

Your name, email address, and phone number when you register for our services
Business information including company name, ABN, and industry type
Payment information processed through secure third-party payment processors
Communication preferences and support interaction history

Financial Data

We collect transaction data that you upload or connect through banking integrations. This includes transaction amounts, dates, merchant names, and your categorization choices. All financial data is encrypted and stored securely in compliance with Australian financial privacy standards.

Technical Information

We automatically collect certain technical information including your IP address, browser type, device information, and usage patterns. This helps us improve our service performance and provide technical support when needed.

How We Use Your Information

We use your personal information to provide and improve our expense categorization services. Your financial data helps our system learn your preferences and provide more accurate automatic categorizations over time.

Processing and categorizing your financial transactions
Generating reports and insights for your business
Providing customer support and technical assistance
Sending service updates and important account notifications
Improving our algorithms and service functionality

We never use your financial information for marketing purposes or share it with third parties for their commercial benefit. Your transaction data remains confidential and is only used to provide the services you've requested.

Data Storage and Security

Your data is stored on secure servers located in Australia, ensuring compliance with local data sovereignty requirements. We employ industry-standard encryption methods, including AES-256 encryption for data at rest and TLS 1.3 for data in transit.

Security Measures
We implement multiple layers of security including firewalls, intrusion detection systems, regular security audits, and staff training programs. Our security protocols are reviewed quarterly and updated as needed to address emerging threats.

Access to your personal information is restricted to authorized staff members who require it to provide services. All employees sign confidentiality agreements and receive regular privacy training.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.

Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information we have on file. Most corrections can be made through your account settings.
Delete Your Data
Request deletion of your personal information, subject to legal requirements and legitimate business purposes.
Data Portability
Export your data in a commonly used format if you wish to transfer it to another service provider.

To exercise any of these rights, contact us using the details provided below. We may need to verify your identity before processing certain requests to protect your privacy.

Data Sharing and Third Parties

We don't sell, trade, or rent your personal information to third parties. However, we work with trusted service providers who help us deliver our services effectively.

Service Providers We Work With

Cloud hosting providers for secure data storage and processing
Payment processors for subscription billing and transactions
Banking data aggregators for secure account connections
Email service providers for account notifications and support

All third-party providers are carefully vetted and must agree to strict confidentiality terms. They can only use your information to provide services on our behalf and cannot use it for their own purposes.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your subscription plus seven years for tax and business record purposes, in accordance with Australian business record requirements.

Transaction data may be retained longer if required for categorization algorithm improvements, but this data is anonymized and cannot be linked back to individual accounts. You can request early deletion of your data, though this may affect service functionality.

International Data Transfers

Your data is primarily processed and stored within Australia. In limited circumstances, we may transfer data internationally for technical support or service provision. Any international transfers are conducted under appropriate safeguards including contractual protections and adequacy decisions where applicable.

Cross-Border Data Disclosure
When we do transfer data internationally, we ensure the receiving country has adequate privacy protections or we implement additional contractual safeguards to protect your information.

Cookies and Tracking

We use cookies and similar technologies to improve your experience and analyze service usage. Essential cookies are necessary for basic functionality, while optional cookies help us understand user preferences and improve our services.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect some service features, but core functionality will remain available.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email notification or prominent website notices at least 30 days before taking effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date of last modification is displayed at the top of this document.

Privacy Questions or Concerns?
Contact our Privacy Officer:
Ground Floor 212 Quay St, Rockhampton, QLD, 4700, Australia
Phone: +61 7 5593 2566
Email: privacy@zareveloolora.com